A Great Starting Point:
The Housing Consumer Education Center (HCEC)

It is our belief that – given good information – people can make good decisions about their housing. For the residents of Hampden and Hampshire counties, HAPHousing serves as the local Housing Consumer Education Center (HCEC) and is an important source of information and assistance. Renters, homebuyers, homeowners and landlords can all come to HAPHousing for the latest information about housing opportunities, housing-related problems or questions, access to a wide variety of housing resources and education about their rights and responsibilities.

Our helpful counselors are available to meet with you in person or talk to you on the phone. Additionally we have a Resource Room containing helpful written materials and computers that will provide you with Internet access to apartment listings and other housing information.

If you can’t find the information you need on this website, please contact HCEC directly at 413-233-1600 or 1-800-332-9667, ext. 1600. You may also email your questions to us.

Anyone in Massachusetts can call 1-800-224-5124 or go to masshousinginfo.org to connect with the Housing Consumer Education Center that serves their region.

Foreclosure Resources

If you are a tenant at risk of losing your home because your landlord is being foreclosed, download this helpful information sheet.
If you are a homeowner at risk of losing your home through foreclosure,  click here.

If you live in Massachusetts but do not reside in Hampden or Hampshire County, you can call 1-800-224-5124 or visit masshousinginfo.org to connect with the Housing Consumer Education Center that serves your region.

Other HAPHousing Programs and Services for Tenants

HAPHousing is perhaps best known for Rental Assistance Programs that have assisted thousands of families and individuals over the past 40 years.

The Section 8 Housing Choice Voucher Program and other programs allow families with very low incomes to be able to rent decent, safe housing at an affordable rent.  

PLEASE NOTE: Although the statewide waiting list is long, you may apply for Section 8 assistance if you believe that you are eligible. Eligibility is primarily based on household income; you must also meet other program requirements.

Click here for more information on Section 8 eligibility and the application process.

Transitional Housing

Emergency Shelter and Rapid Re-HousingHAPHousing is committed to efforts to end family homelessness. For more than 25 years, HAPHousing has operated Prospect House, an emergency shelter for homeless families. In 2009, HAPHousing expanded its capacity to help homeless families, leasing 46 apartments in various locations. Families must be homeless and DTA-eligible; referrals are accepted through the Department of Transitional Assistance.  

Transitional Living Programs:  The Safe Step Program provides transitional housing and supportive services to survivors of domestic violence. The Turning Point Program has nine units of transitional housing for pregnant and parenting young mothers.  Eligibility requirements vary by program.