How to Reach HAPHousing

If you are a resident of a property managed by HAPHousing and have an emergency to report, please call 413-233-1700.

MAIN NUMBER (413) 233-1500 or (800) 332-9667
TTY/TDD (413) 233-1699
General Fax (413) 731-8723

RENTAL ASSISTANCE (413) 233-1510
Fax for Rental Assistance (413) 787-1797
To obtain a Section 8 application (413) 233-1530
For Waiting List Information (413) 233-1520
Inspection Department (413) 233-1540
Rental Assistance Accounting (413) 233-1590
Nancy Rivera, Associate Executive Director of Rental Assistance (413) 233-1667
Helen Plant, Director of Rental Assistance (413) 233-1514
Charlene Whitney, Rental Assistance Manager (413) 233-1598
Northampton Office (413) 584-8495
If you are on the waiting list for Section 8 and are moving, please download a Section 8 Change of Address form and submit back to HAPHousing as soon as possible.

HOUSING CONSUMER EDUCATION CENTER 
For help with any housing question or if you are at risk of becoming homeless  (413) 233-1600
Marcia Crutchfield, Housing Consumer Education Center Director (413) 233-1607
John Fisher, Fair Housing Program, Lead Paint Education (413) 233-1609

HOMEOWNERSHIP AND LANDLORD SERVICES (413) 233-1610
Deborah Broaden, Director of Homeownership Services (413) 233-1611

WESTERN MASSACHUSETTS FORECLOSURE PREVENTION CENTER (413) 233-1622

SPECIAL NUMBERS
Listing of Homeownership Education Workshops (413) 233-1620
Listing of Landlord Workshops (413) 233-1560 
Listing of Affordable Homes for Sale (413) 233-1730
For landlords to list vacant units (413) 233-1550

RENTAL PROPERTY MANAGEMENT
All calls, including emergencies (413) 233-1700 or (800) 332-9667, ext. 1700
Faith Williams, Director  (413) 233-1706

AFFORDABLE HOUSING DEVELOPMENT (413) 233-1720
Michelle McAdaragh, Associate Executive Director for Real Estate Development (413) 233-1725

EMERGENCY & TRANSITIONAL HOUSING
Lauren Voyer, Director of Residential Services (413) 233-1666
William Phelps, Rapid Re-Housing Program Director (413) 233-1741
Prospect House Shelter for homeless families (413) 737-5518

ADMINISTRATION
Peter Gagliardi, Executive Director (413) 233-1661
Keri Stevens, Executive Assistant (413) 233-1729
Ellen Hatzakis, Chief Operating Officer (413) 233-1665
Jim Reis, Associate Executive Director/Programs (413) 233-1664
Laureen Borgatti, Chief Administrative Officer (413) 233-1644
Michael St. Denis, Associate Executive Director of Finance (413) 233-1658
Sarah Page, Associate Executive Director for Fund Development (413) 233-1727
Linda Morley, Counsel (413) 233-1663
Carol Walker, Director of Communications & Program Development (413) 233-1668
Erica Simonette, Human Resource Manager (413) 233-1662