Frequently Asked Questions
about Section 8 Rental Assistance

Below are a number of questions often asked of HAPHousing staff. If your questions are not answered, please contact HAPHousing directly and one of our rental assistance specialists will help you.

What is Section 8?
Am I eligible for a Section 8 voucher?
What is a CORI?
How can I apply for Section 8?
How long will I have to wait to get my voucher?
What if I move while I am on the waiting list?
What happens when I am chosen for a Section 8 Housing Choice Voucher?
What standards do HAPHousing housing inspectors use?
Can a Section 8 unit contain lead paint?
How much rent will I have to pay?
Will I have to pay a security deposit?
How long do I have to stay in the apartment that I chose?
Will the rent increase?
What if there is a change in my family?
What if there is a change in my income?
What if I want to move?
Can I move out of Massachusetts?
What if I want to come back to the HAPHousing program area?
Can a landlord decide not to rent to me because I have a Section 8 voucher?
Does HAPHousing offer any other programs or available housing similar to Section 8?

What is Section 8?

The actual name of the program commonly known as “Section 8” is the Housing Choice Voucher Program. It is a federally funded program that subsidizes rents for eligible participants who rent units in the private market. It is designed to assist very low-income families, the elderly and the disabled to rent decent, safe and sanitary housing. A housing subsidy is paid directly to the landlord on behalf of a participating family.

Am I eligible for a Section 8 voucher?

Eligibility is based on total annual gross income and family size. Also, it is limited to U. S. citizens and specified categories of non-citizens who have eligible immigration status. HAPHousing has income guidelines issued by HUD to determine eligible status. Click here to download income guidelines for our area. In addition, a CORI check will be conducted for you and any family members 18 or older.

What is a CORI?

A CORI is a check through the Criminal Offender Record Information system. A CORI lets HAPHousing know if there are any arrests or convictions for drug-related or violent criminal activity. Such activity may make you ineligible to participate in the Section 8 Housing Choice Voucher Program. Any drug-related or violent criminal activity in the prior three years would be questioned. An internal review would be conducted to determine eligibility.

How can I apply for Section 8?

To receive a voucher, you must complete the Section 8 pre-application and bring or mail it to a HAPHousing office. Incomplete, photocopied, emailed or faxed applications will not be accepted. HAPHousing is not responsible for material that is illegible or missing as a result of transmitting by Fax or Email or lost/delayed through the mail.

Download a Section 8 application (PDF). Section 8 applications are also available at the HAPHousing offices at 322 Main Street, Springfield and 20 Hampton Street, Northampton, MA.  Applicants are placed on the waiting list according to the date and time the completed application is received by HAPHousing.

How long will I have to wait to get my voucher?

Unfortunately the need for Section 8 Housing Choice Vouchers far exceeds their availability. At present there are over 18,000 on the HAPHousing waiting list. Currently all the vouchers allocated to HAPHousing are in use, and we are not issuing any new vouchers. If and when vouchers become available, we will begin selecting applicants who applied in 2002 from the waiting list.

What if I move while I am on the waiting list?

Be sure to let HAPHousing know if you move while you are on the waiting list. Download a change of address form and send it to the HAPHousing office.

What happens when I am chosen for a Section 8 Housing Choice Voucher?

Once your name reaches the top of the waiting list, you will be notified by mail. Your income and housing status must be updated at this time to determine eligibility. If you are eligible you will be required to attend a briefing meeting, where the program is explained in its entirety.

A voucher will be issued at this time, based on the bedroom size for which your family qualifies as determined by updated information on your application. Once the voucher is issued, you have 60 days to find a place to rent. Once you've found an apartment that meets your needs in terms of size, location and cost, you and the owner fill out a Request for Tenancy Approval (RFTA). The RFTA contains the information that we'll need to begin the process of getting you moved in to your new apartment. It is important to know that the RFTA is a binding legal document that sets forth the terms and conditions of your tenancy. Please make sure that you complete the entire packet and that both you and the owner sign it.

Once the RFTA has been received, a Rent Reasonableness test will be conducted to be sure the amount of rent the owner/agent has requested is in line with the rent charged for other unassisted units of the same type in the same area of the local housing market. Once this has been determined, an inspection will be set up with the landlord. The rental unit must meet Section 8 Housing Choice Voucher guidelines (see next question). The inspector will make sure that the apartment is in good shape and is worth the rent the owner is asking for it. If the unit passes inspection, a lease must be signed by the tenant and owner/agent, and a Housing Assistance Payments contract is signed by the owner/agent and HAPHousing to allow payments to be made directly to the owner/agent.

You or the owner can mail the completed RFTA packet to a HAPHousing office, or you can bring it directly to our office yourself. You or the owner can even fax the RFTA to our office at 413-787-8723. Please include your housing counselor’s name on the fax cover sheet.

What standards do HAPHousing housing inspectors use?

Our housing inspectors inspect according to minimum habitability and program requirements as established by the U.S. Department of Housing and Urban Development (HUD) and Massachusetts Department of Housing and Community Development (DHCD). These standards are collectively referred to as Housing Quality Standards (HQS).

HQS were developed to insure that all homes leased under Section 8 will be safe, decent and sanitary. It is important to remember that these are minimum standards, and that under Massachusetts law, all rental properties must meet State Sanitary Code as well.

Can a Section 8 unit contain lead paint?

If a child under six is moving into the apartment, the owner must provide HAPHousing with certification that the unit is in compliance with the Massachusetts Lead Law or that the property was built after December 31, 1977. You can get information on how to obtain certification by visting the Massachusetts’s Childhood Lead Poisoning Prevention Program (CLPPP) website or by calling 1-800-532-9571 – or the owner can hire a privately licensed lead paint inspector.

If a Lead Based Paint Compliance Letter is required, the owner must provide HAPHousing with a copy of the letter before you can move into the apartment. It is illegal for an owner to deny you the apartment because someone in your household is pregnant or under six years old. Federal law requires that owners de-lead apartments that contain lead if a family meets the owner's requirements for tenancy. If you feel that you've been denied tenancy because of lead, contact your housing counselor at HAPHousing.

Learn more about Massachusetts laws relating to lead paint.

For more information on lead based paint hazards, you can also download an informational booklet from HUD (PDF).

How much rent will I have to pay?

At the briefing, you will learn how the amount of your rental subsidy is calculated based on the Applicable Payment Standard (APS). The APS is set by HUD and the amounts differ depending on how many bedrooms your family needs.  You can choose a unit with a rent that is above or below the payment standard.  You must pay 30% of your monthly adjusted gross income for rent and utilities.  (a utility allowance determined by HAPHousing would be used to determine an estimated amount of utility payments the family must pay based on the information that is indicated on the ‘Request for Tenancy Approval” form that the Owner/Agent filled out).  By law, however, a family that moves into a new unit cannot pay more than 40% of its adjusted monthly income for rent.  All tenant rental amounts are determined by HAPHousing and you must not pay more than what is indicated by this agency.

You pay your share to the owner on the first of the month just like you would if you didn't have a voucher. The rest of the rent will be sent to the owner directly by HAPHousing.
Download the Applicable Payment Standards and Utility Allowance Rates for Hampden, Hampshire and Franklin Counties.

Will I have to pay a security deposit?

If the Owner/Agent requires a security deposit, and most do, you must pay the amount to the Owner/Agent.  It cannot be more than one month's rent.  HAPHousing does not provide security deposits.

How long do I have to stay in the apartment that I chose?

You will sign a lease with the landlord for at least one (1) year.  After the first year, the landlord may initiate a new lease or allow you to remain in the unit on a month-to-month lease.

Will the rent increase?

After the first year, owners can request rent increases.  The request is sent in writing to you and HAPHousing at least sixty days prior to the effective date. You, as the tenant, must agree to the increase.  Rent increase requests are reviewed to make sure it is reasonable. If HAPHousing decides that the request is reasonable, the change is made automatically. If HAPHousing thinks that the increase is too big, the owner has the opportunity to negotiate an acceptable increase. If the owner won't negotiate the increase and HAPHousing doesn't agree that the increase is reasonable, the owner may decide not to renew your lease, and you will have to find a new home when the lease expires.

What if there is a change in my family?

The lease lists all of the people who will live in the apartment. You, HAPHousing, and the landlord must agree in writing to add or subtract people from your household. The owner is not obligated to allow you to add family members, unless someone already on your lease has a child through birth, adoption or foster care.

What if there is a change in my income?

Any time the income of any household member changes, you must notify HAPHousing and provide us with documentation of the change within thirty days in order to appropriately review your share of the rent. You could owe the owner or HAPHousing back rent if you don't let us know about income changes right away.  This is very important -- you could lose your voucher if you don't tell HAPHousing about changes to your family's income.

It is important to know that the income information you provide is computer matched with information from the IRS, Social Security and DES (unemployment).  There may be serious consequences if you do not provide us with accurate and complete income information.

What if I want to move?

You must remain in the rental unit for at least one year.  Leases renew automatically unless you or the owner gives a written notice that you do not want to renew.  This notice must be given in advance, as spelled out in your lease. If you decide to move you must sign a 30-day Notice to Vacate and present it to you landlord at least 30 days prior to the end of your lease.

Can I move out of Massachusetts?

Yes. A Section 8 Housing Choice Voucher holder may take the voucher anywhere in the United States where a Public Housing Authority administers a tenant-based voucher program. This process is called portability. 

In order to move, you must do so either at the time a voucher is initially issued or at the end of your lease with a proper 30-day notice to your current landlord and:

  • Notify your Housing Counselor that you wish to move to another state. 
  • Have a place in mind and preferably have the name of a Housing Authority in that area that administers the Section 8 Housing Choice Voucher Program.

Then HAPHousing will send a portability package to the receiving Housing Agency, which would include a new 60-day Section 8 Housing Choice Voucher.  At this time, you should be in the jurisdiction of the receiving Housing Agency and must make an appointment with them to determine eligibility in their area and to begin the process according to their standards.

What if I want to come back to the HAPHousing program area?

You must call your Housing Counselor at the receiving Housing Agency and find out if you are eligible to move.  You must follow rules for a move with the Housing Agency where you relocated.  If you are eligible to move, they will send HAPHousing a portability package which would contain a 60-day Voucher for you to find housing again in our area.

Can a landlord decide not to rent to me because I have a Section 8 voucher?

An owner cannot deny you an apartment only because you have a Section 8 voucher. If you meet the same requirements as someone without a voucher, the owner cannot discriminate against you. In most cases, it is against the law for an owner, property manager or real estate broker to tell you that they do not accept vouchers. It is also generally illegal to discriminate based on your sex, race, disability, family status, national origin or income source—including a housing rental assistance. Please tell your Housing Counselor if you think you have been unfairly denied housing. Visit our Fair Housing page for more information about your rights.

Does HAPHousing offer any other programs or available housing similar to Section 8?

Yes. HAPHousing has Project-Based Section 8, where the housing subsidy is tied to the rental unit.  If you move from the unit, the subsidy stays with the unit. You cannot take it to another space.  Please note, our Project-Based waiting list is temporarily closed.

HAPHousing manages properties with rental units, some of which have subsidies and some without.  Search our property database to view listings.

If you have more questions or require additional information please feel free to contact HAPHousing at 413-233-1500 or 1-800-332-9667.